Browsing by Author "Tiryaki, Yusuf"

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    Online Check-In Likelihood of Hotel Guests
    (MEF Üniversitesi, Fen Bilimleri Enstitüsü, 2017) Tiryaki, Yusuf; Özlük, Özgür
    Hotel operators benefit from current technological developments in order to provide the best experience for their guests to stay. In the case of an enterprise which providing guest hospitality service, the flow is composed of 4 steps: booking, check-in, accommodating and check-out. Online reservation systems have been in use for a long time and are services that offer room reservations for date ranges that guests will stay with. Online check-in applications are a new type of service that has just begun to be implemented in the hospitality sector. The advanced online hotel check-in systems enable users to save time by creating an entry log on the internet, specifying floor and room selection, assigning additional services, notifying the check-in time during the process, and reducing waiting times for hotel help desk during check-in. In the online check-in forecasting process, a data analytics application was implemented that computes the score of the user's proximity to online check-in after the booking step and the booking information was obtained. The score calculation process uses statistical learning algorithms. Within the scope of the study, the guests were classified according to closeness to service reception with Random Forest and DNN(Deep Neural Networks) methods using a dataset in which the guests had hotel booking and provided online information. The trained model for classification was presented as a web service to return the likelihood score of new booking guests.