COVID-19 Konulu Yayınlar Koleksiyonu
Permanent URI for this collectionhttps://hdl.handle.net/20.500.11779/1930
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Article Citation - WoS: 8Citation - Scopus: 11Workers' Individual and Dyadic Coping With the Covid-19 Health Emergency: a Cross Cultural Study(Sage, 2022-09-16) Donato, Silvia; Brugnera, Agostino; Manzi, Claudia; Reverberi, Eleonora; Aksu, Ayça; Molgora, Sara; Adorni, Roberta; Morrissey, SuzyThe aim of this study was to examine workers' psychological distress during the COVID-19 pandemic as a function of their individual coping, dyadic coping, and work-family conflict. We also tested the moderating role of gender and culture in these associations. To achieve this aim, we run HLM analyses on data from 1521 workers cohabiting with a partner, coming from six countries (Italy, Spain, Malta, Cyprus, Greece, and Russia) characterized by various degrees of country-level individualism/collectivism. Across all six countries, findings highlighted that work-family conflict as well as the individual coping strategy social support seeking were associated with higher psychological distress for workers, while the individual coping strategy positive attitude and common dyadic coping were found to be protective against workers' psychological distress. This latter association, moreover, was stronger in more individualistic countries.Conference Object Corporate Social Responsibility Communication of Banks in the First Days of the Covid-19 Pandemic in Turkey(2021) Tosun, PetekThe purpose of this study is to examine corporate social responsibility (CSR) communication and the waysthe pandemic changed CSR communication of banks on social media at the beginning of the COVID-19pandemic in Turkey. A content analysis was made on the Facebook accounts of the biggest public, private,and foreign-owned retail banks in Turkey. The findings have shown that banks have increased their overalland health-related CSR communication during the pandemic. Besides, it was found that each bank had itsunique CSR approach and shifted its CSR activities online. Messages with CSR content got a higher numberof consumer comments than non-CSR messages. Customer interaction levels differed significantly amongmessages that included different CSR content such as health and society. This study reflects Turkish banks’CSR communication on social media, presents comparative results for crisis and non-crisis periods, andprovides analysis results about CSR communication during the pandemic. Besides, it is among the firststudies that examine the financial institutions’ social media marketing communication related to theCOVID-19 pandemic. The findings of this study may help marketing managers in designing their marketingstrategies in crisis times.Article Citation - WoS: 44Citation - Scopus: 49Population Density Index and Its Use for Distribution of Covid-19: a Case Study Using Turkish Data(Elsevier, 2021-02-01) Başer, OnurSince March 2020, many countries around the world have been experiencing a large outbreak of a novel coronavirus (2019-nCoV). Because there is a higher rate of contact between humans in cities with higher population weighted densities, Covid-19 spreads faster in these areas. In this study, we examined the relationship between population weighted density and the spread of Covid-19. Using data from Turkey, we calculated the elasticity of Covid-19 spread with respect to population weighted density to be 0.67 after controlling for other factors. In addition to the density, the proportion of people over 65, the per capita GDP, and the number of total health care workers in each city positively contributed to the case numbers, while education level and temperature had a negative effect. We suggested a policy measure on how to transfer health care workers from different areas to the areas with a possibility of wide spread.Book Part Crm in Retail Banking From Salespeople’s Perspective in the Covid-19 Outbreak(İKSAD, 2020) Tosun, PetekThe new coronavirus disease (COVID-19), which has stemmed in December 2019, has been declared as a pandemic by the World Health Organization in March 2020 and turned into a global health crisis (Liu et al., 2020). Besides wars, pandemics have been the most dangerous and fearful threats to human life throughout history. As of August 2020, the pandemic has cost more than 777,000 lives worldwide with approximately 22 million cases and it was still ongoing. Besides its devastating impact on the health systems, the pandemic has led to an unpredictable change in the economic and social environment and the business and social life.Conference Object Customer Relationship Management in the Covid-19 Outbreak From a Salesperson Perspective(2020) Tosun, PetekThe new coronavirus disease (Covid-19) has led to an unpredictable change in business and social life. Many institutions shifted to remote working to reduce the possibility of contagion in the workplace. Banks, which are among the major institutions in business life, have adopted remote working and social distancing rules in their branches and other workspaces. This change has inevitably influenced salespeople’s relationships with their customers since the ways of interacting and communicating have changed dramatically. The purpose of this study is to explore the impact of flexible and remote working during the Covid-19 pandemic on customer relationship management (CRM) in retail banking. A survey was conducted on customer relationship managers, branch managers, and other sales personnel regarding their self-assessment of CRM and sales performance during the remote working conditions in the Covid-19 outbreak. The findings have shown that the outbreak period has improved salespeople’s relationships with their customers. Besides, sales performance was positively influenced by CRM. CRM and sales performance did not change significantly depending on the size of the bank’s branch network or the salesperson’s total work experience. 18% and 16% of the salespeople found themselves important and safe, as employees of banks during the outbreak, respectively. However, 51% of the participants stated that working in the banking sector in the outbreak period was hard and anxious. While 16% of the participants thought that it is possible to work from home, only 4% stated that face-to-face communication is required. This study is timely research that has focused on the impact of the Covid-19 outbreak on CRM in banking and may constitute a proper base for future studies that will examine the impact of the pandemic deeper.Article Calling for a Reset in Turkish-American Relations in the Post-COVID International Order(SETA Foundation, 2020-06-30) Kibaroğlu, MustafaAnalysts emphasize that nothing will be the same after the pandemic and refer to the ‘new normal’ that is likely to prevail everywhere in the world. It would be a legitimate question to ask if this would provide a conducive environment for Turkey and the United States to reset their relations that have much deteriorated lately. This article will, first, highlight the contours of the ‘new normal’ narrative by referring to the views expressed by politicians, academics, analysts, journalists and intellectuals from around the world. Second, the article will assess the implications of the parameters of the ‘new normal’ for key actors in world politics, such as the United States, China, the European Union and Russia, as well as Turkey’s Middle Eastern neighbors, with respect to the issues that will be at stake in the international security environment. Finally, the article will make a call for a reset in Turkish-American relations in order for the two long-standing allies to adapt themselves better to post-COVID international politics. © 2020, SETA Foundation. All rights reserved.