Prioritization of Public Services for Digitalization Using Fuzzy Z-Ahp and Fuzzy Z-Waspas
| dc.contributor.author | Ucal Sarı, İrem | |
| dc.contributor.author | Sergi, Duygu | |
| dc.date.accessioned | 2021-01-23T16:13:34Z | |
| dc.date.available | 2021-01-23T16:13:34Z | |
| dc.date.issued | 2021 | |
| dc.description.abstract | In this paper, public services are analyzed for implementations of Industry 4.0 tools to satisfy citizen expectations. To be able to prioritize public services for digitalization, fuzzy Z-AHP and fuzzy Z-WASPAS are used in the analysis. The decision criteria are determined as reduced cost, fast response, ease of accessibility, reduced service times, increase in the available information and increased quality. After obtaining criteria weights using fuzzy Z-AHP, health care services, waste disposal department, public transportation, information services, social care services, and citizen complaints resolution centers are compared using fuzzy Z-WASPAS that is proposed for the first time in this paper. Results show that health care services have dominant importance for the digitalization among public services. | |
| dc.identifier.citation | Sergi, D., & Ucal, S. I. (January 03, 2021). Prioritization of public services for digitalization using fuzzy Z-AHP and fuzzy Z-WASPAS. Complex & Intelligent Systems. p. 1-16. Doi : 10.1007/s40747-020-00239-z | |
| dc.identifier.doi | 10.1007/s40747-020-00239-z | |
| dc.identifier.issn | 2198-6053 | |
| dc.identifier.issn | 2199-4536 | |
| dc.identifier.scopus | 2-s2.0-85109455944 | |
| dc.identifier.uri | https://doi.org/10.1007/s40747-020-00239-z | |
| dc.identifier.uri | https://hdl.handle.net/20.500.11779/1402 | |
| dc.language.iso | en | |
| dc.publisher | Springer | |
| dc.relation.ispartof | Complex and Intelligent Systems | |
| dc.rights | info:eu-repo/semantics/openAccess | |
| dc.subject | Fuzzy z-waspas | |
| dc.subject | Public services | |
| dc.subject | Fuzzy z-ahp | |
| dc.subject | Digitalization | |
| dc.title | Prioritization of Public Services for Digitalization Using Fuzzy Z-Ahp and Fuzzy Z-Waspas | |
| dc.type | Article | |
| dspace.entity.type | Publication | |
| gdc.author.id | Duygu Sergi / 0000-0003-1636-0230 | |
| gdc.author.institutional | Sergi, Duygu | |
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| gdc.coar.type | text::journal::journal article | |
| gdc.description.department | Mühendislik Fakültesi, Endüstri Mühendisliği Bölümü | |
| gdc.description.endpage | 856 | |
| gdc.description.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | |
| gdc.description.scopusquality | Q1 | |
| gdc.description.startpage | 1-16 | |
| gdc.description.volume | 7 | |
| gdc.description.woscitationindex | Science Citation Index Expanded | |
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| gdc.oaire.keywords | Prioritization | |
| gdc.oaire.keywords | Artificial intelligence | |
| gdc.oaire.keywords | Public services | |
| gdc.oaire.keywords | Fuzzy Z-AHP | |
| gdc.oaire.keywords | Strategy and Management | |
| gdc.oaire.keywords | Social Sciences | |
| gdc.oaire.keywords | Solid Waste Management | |
| gdc.oaire.keywords | Business, Management and Accounting | |
| gdc.oaire.keywords | Multi-Criteria Decision Making | |
| gdc.oaire.keywords | Management Science and Operations Research | |
| gdc.oaire.keywords | Operations research | |
| gdc.oaire.keywords | Industrial and Manufacturing Engineering | |
| gdc.oaire.keywords | Decision Sciences | |
| gdc.oaire.keywords | FOS: Economics and business | |
| gdc.oaire.keywords | Engineering | |
| gdc.oaire.keywords | Service (business) | |
| gdc.oaire.keywords | Conceptualizing the Circular Economy and Sustainable Supply Chains | |
| gdc.oaire.keywords | Business | |
| gdc.oaire.keywords | Marketing | |
| gdc.oaire.keywords | Analytic hierarchy process | |
| gdc.oaire.keywords | Digitalization | |
| gdc.oaire.keywords | Computer science | |
| gdc.oaire.keywords | Programming language | |
| gdc.oaire.keywords | Fuzzy logic | |
| gdc.oaire.keywords | Operations management | |
| gdc.oaire.keywords | Fuzzy Sets | |
| gdc.oaire.keywords | Implementation | |
| gdc.oaire.keywords | Environmental Science | |
| gdc.oaire.keywords | Physical Sciences | |
| gdc.oaire.keywords | Process management | |
| gdc.oaire.keywords | Fuzzy Z-WASPAS | |
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| gdc.oaire.sciencefields | 0211 other engineering and technologies | |
| gdc.oaire.sciencefields | 02 engineering and technology | |
| gdc.oaire.sciencefields | 0202 electrical engineering, electronic engineering, information engineering | |
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| gdc.opencitations.count | 27 | |
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| gdc.publishedmonth | Ocak | |
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| gdc.virtual.author | Sergi, Duygu | |
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| gdc.wos.collaboration | Uluslararası işbirliği ile yapılmayan - HAYIR | |
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| gdc.wos.indexdate | 2021 | |
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| gdc.yokperiod | YÖK - 2020-21 | |
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