Serving One Another: Are Shared and Self-Leadership the Keys To Service Sustainability?
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Date
2015
Journal Title
Journal ISSN
Volume Title
Publisher
Open Access Color
Green Open Access
Yes
OpenAIRE Downloads
OpenAIRE Views
Publicly Funded
No
BIP! Indicators
Impulse
Top 10%
Influence
Average
Popularity
Top 10%
Abstract
Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process. Copyright (c) 2015 John Wiley & Sons, Ltd.
Description
Craig L. Pearce (MEF Author)
Keywords
Shared leadership, Self-leadership, Sustainable service, Self-leadership, Shared Leadership, Sustainable Service
Fields of Science
0502 economics and business, 05 social sciences
Citation
Manz, C. C., Skaggs, B. C., Pearce, C. L., & Wassenaar, C. L. (May 01, 2015). Serving one another: Are shared and self-leadership the keys to service sustainability?. Journal of Organizational Behavior, 36, 4, 607-612.
WoS Q
Q1
Scopus Q
Q1
OpenCitations Citation Count
24
Source
Journal Of Organizational Behavior
Volume
36
Issue
4
Start Page
607
End Page
612
PlumX Metrics
Citations
CrossRef : 14
Scopus : 19
Captures
Mendeley Readers : 94
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