Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.11779/613
Title: Serving One Another: Are Shared and Self-Leadership the Keys To Service Sustainability?
Authors: Wassenaar, Christina L.
Pearce, Craig L.
Skaggs, Bruce C.
Manz, Charles C.
Keywords: Shared leadership
Self-leadership
Sustainable service
Source: Manz, C. C., Skaggs, B. C., Pearce, C. L., & Wassenaar, C. L. (May 01, 2015). Serving one another: Are shared and self-leadership the keys to service sustainability?. Journal of Organizational Behavior, 36, 4, 607-612.
Abstract: Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process. Copyright (c) 2015 John Wiley & Sons, Ltd.
Description: Craig L. Pearce (MEF Author)
URI: http://dx.doi.org/10.1002/job.1991
https://hdl.handle.net/20.500.11779/613
ISSN: 1099-1379
0894-3796
Appears in Collections:İşletme Bölümü Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection

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