Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.11779/613| Title: | Serving one another: are shared and self-leadership the keys to service sustainability? | Authors: | Manz, Charles C. Skaggs, Bruce C. Pearce, Craig L. Wassenaar, Christina L. |
Keywords: | Shared Leadership Self-leadership Sustainable Service |
Source: | Manz, C. C., Skaggs, B. C., Pearce, C. L., & Wassenaar, C. L. (May 01, 2015). Serving one another: Are shared and self-leadership the keys to service sustainability?. Journal of Organizational Behavior, 36, 4, 607-612. | Abstract: | Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process. Copyright (c) 2015 John Wiley & Sons, Ltd. | Description: | Craig L. Pearce (MEF Author) | URI: | https://hdl.handle.net/20.500.11779/613 http://dx.doi.org/10.1002/job.1991 |
ISSN: | 0894-3796 1099-1379 |
| Appears in Collections: | İşletme Bölümü Koleksiyonu Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| WOS000353406500007.pdf Until 2089-02-14 | Yayıncı Sürümü - Makale | 308.63 kB | Adobe PDF | View/Open Request a copy |
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