Browsing by Author "Wassenaar, Christina L."

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Citation - WoS: 18
Citation - Scopus: 18
Serving One Another: Are Shared and Self-Leadership the Keys To Service Sustainability?
(2015) Wassenaar, Christina L.; Pearce, Craig L.; Skaggs, Bruce C.; Manz, Charles C.
Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self-leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process. Copyright (c) 2015 John Wiley & Sons, Ltd.
Citation - Scopus: 7
Shared Leadership in Practice: When Does It Work Best?
(Academy of Management, 2015) Pearce, Craig L.; Wassenaar, Christina L.
Leadership is generally thought to flowfromthe top to the bottom in organizations. In fact, a cursory glance at the popularpress shows very clearly that top organizational leaders—the Chief Executive Officer orManaging Director—are often glorified as being the brains behind the success of the entire organization (e.g., Ray Kroc ofMcDonald’s, Bill Gates ofMicrosoft) or vilified as the cause of an organization’s downfall (e.g., Kenneth Lay of Enron). A look behind the scenes, however, shows a far more complex situation.